The educational materials provided in the following webpages are intended for pharmacists who are dispensing a medicinal product supplied by Generic Health. By entering this website, you agree that you are a pharmacist who has dispensed or is about to dispense a medicinal product supplied by Generic Health.
By continuing, you understand that the educational materials are provided herewith to assist you to dispense Generic Health’s product correctly as it is intended.
You can also obtain copies of these materials by calling Generic Health on +61 (0)3 9809 7900 or by email at ghinfo@generichealth.com.au.
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For more detailed information, please refer to the links below
Safety Instructions
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Pack Details
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Preventive Care
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Instructions for Use
Frequently Asked Questions
What to do if small air bubbles are visible in the cartridge?
Teriparatide Lupin pen can be used without any concern. Small air bubbles will not affect the dose or cause any harm.
What to do if solution is not clear, colourless or free of particles?
The injection pen must not be used. Contact Generic Health Customer Service on 03 9809 7900.
What to do if while preparing the pen for first use, no solution is expelled?
Advise the patients to perform the Step – Dialling the Dose for First Injection again. Ask them to continue until a few drops of solution are expelled.
What to do if the dose activator is blocked or the patient has not injected the full dose?
Advise the patient to not give a second injection on the same day. Ask them to proceed with their regular injection the next day, making sure they turn the dose knob to the hard stop until the figure “80” is fully visible and centred in the dose window with the white mark aligned in the window notch.
What to do if after injection, a small amount of solution is visible on the needle?
This is normal and can be expected. The pen can continue to be used.
What to do if only a partial injection occurred and the full dose has not been injected?
Advise the patient to not give a second injection on the same day. Ask them to proceed with their regular injection the next day, making sure they turn the dose knob to the hard stop until the figure “80” is fully visible and centred in the dose window with the white mark aligned in the window notch. Remind them to not stop turning the dose knob at the arrow and continue turning until the “80” is fully visible.
NOTE: The “80” refers to the dose of 80 microlitres which contains 20 micrograms of teriparatide.
What to do if the patient accidently tried to inject without a needle attached?
Advise them to attach a needle. They should observe some drops coming out. The pen is now again ready for use. Ask them to set the dose and inject.
What to do if injection pen is damaged or spillage from the pen is observed when not in use?
The injection pen must not be used. Contact Generic Health Customer Service on 03 9809 7900.
What to do if needle cannot be attached?
Ensure that the patient is using the correct needle type (refer to the Instructions for Use in Consumer Medicine Information or “Pack Details” above, or the “Preparing your injection pen before first use” video).
Ask them to try using another needle instead. If the second needle cannot be attached either, contact Generic Health Customer Service on 03 9809 7900.
What to do if needle is broken, curved or kinked?
Advise the patient to discard and use another needle.