The educational materials provided in the following webpages are intended for patients who have been prescribed a medicinal product supplied by Generic Health by their treating doctors. By entering this website, you agree that you are a patient who is currently using or about to use a medicinal product supplied by Generic Health for a condition that has been diagnosed by your treating doctor.
By continuing, you understand that the educational materials are provided herewith to assist you to use Generic Health’s product correctly as it is intended.
Please always read the Consumer Medicine Information (CMI), instruction manual or pack insert, as applicable, supplied with your medicine in full before use. For any medical information queries or to report an adverse event, please contact Generic Health on +61 (0)3 9809 7900 or by email at customer.service@generichealth.com.au.
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For more detailed information, please refer to the links below
Instructions for Use
Frequently Asked Questions
What if I am travelling and do not have access to a refrigerator?
Nepexto® can be stored out of the refrigerator (below 25°C) for up to 4 weeks.
If you have stored Nepexto® at room temperature for any period of time (even if returned to the refrigerator) you must use it within 4 weeks from the time you first took it out of the refrigerator, or else you must discard it.
What if the pen was stored at a temperature that exceeds 25°C?
DO NOT use Nepexto® if it has been exposed to temperatures above 25°C or has been out of the refrigerator for more than 4 weeks.
What if I forget to use Nepexto® ?
If you miss your dose at the usual time, you should inject the next dose as soon as you remember if it is within 48 hours since the scheduled dose time.
If it is almost time for your next dose, ie. within 48 hours of your next dose, skip the dose you missed and take your next dose when you are meant to. Do not take a double dose to make up for the dose you missed.
If you are uncertain what to do speak to your healthcare provider (doctor, pharmacist or nurse).
What if I use too much Nepexto®?
If you think that you have used too much Nepexto®, you may need urgent medical
attention. You should immediately phone the Poisons Information Centre
(by
calling 13 11 26) for advice, or contact your doctor, or go to the Emergency
Department at your nearest hospital. You should do this even if there are no
signs of discomfort or poisoning.
What if the auto-injector doesn’t work, or the solution doesn’t appear as it should?
If the auto-injector doesn’t work, return it to your pharmacy or contact Generic Health Customer Service on (03) 9809 7900 (option 1).
Contact Us
Phone: 03 9809 7900, Option 2
Email: ghinfo@generichealth.com.au.
