The educational materials provided in the following webpages are intended for pharmacists who are dispensing a medicinal product supplied by Generic Health. By entering this website, you agree that you are a pharmacist who has dispensed or is about to dispense a medicinal product supplied by Generic Health.
By continuing, you understand that the educational materials are provided herewith to assist you to dispense Generic Health’s product correctly as it is intended.
You can also obtain copies of these materials by calling Generic Health on +61 (0)3 9809 7900 or by email at ghinfo@generichealth.com.au.
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For more detailed information, please refer to the links below
Safety Instructions
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Pack Details
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Preventive Care
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Instructions for Use
Frequently Asked Questions
What to do if small air bubbles are visible in the cartridge?
You can use your pen without any concern. Small air bubbles will not affect the dose or cause any harm.
What to do if solution is not clear, colourless or free of particles?
Do not use the injection pen. Return it to your pharmacist, or contact Generic Health Customer Service on 03 9809 7900.
What to do if while preparing the pen for first use, no solution is expelled?
Perform the Step – Dialling the Dose for First Injection again. Continue until a few drops of solution are expelled.
What to do if the dose activator is blocked or you have not injected the full dose?
Do not give a second injection the same day. Proceed with your regular injection the next day. Make sure you turn the dose knob to the hard stop and the figure “80” is fully visible and centred in the dose window with the white mark aligned in the window notch.
What to do if after injection, a small amount of solution is visible on the needle?
This is normal and can be expected. The pen can continue to be used.
What to do if only a partial injection occurred and the full dose has not been injected?
Do not give a second injection the same day. Proceed with your regular injection the next day. Make sure you turn the dose knob to the hard stop and the figure “80” is fully visible and centred in the dose window with the white mark aligned in the window notch. Do not stop turning the dose knob at the arrow – continue turning until the “80” is fully visible.
NOTE: The “80” refers to the dose of 80 microlitres which contains 20 micrograms of teriparatide.
What to do if you accidently tried to inject without a needle attached?
Attach a needle. You will observe some drops coming out. The pen is now again ready for use. Set the dose and inject.
What to do if injection pen is damaged or spillage from the pen is observed when not in use?
Do not use the injection pen. Return it to your pharmacist, or contact Generic Health Customer Service on 03 9809 7900.
What to do if needle cannot be attached?
Ensure the correct needle type is being used (refer to Overview of Pen Parts of these Instructions for Use). Try another needle instead. If the second needle cannot be attached either, contact Generic Health Customer Service on 03 9809 7900.
What to do if needle is broken, curved or kinked?
Discard and use another needle.